Frequently asked questions

We design and build digital products, AI systems, cloud services, and interactive experiences for teams with a clear business problem to solve.

We work across solar, real estate, beauty, technology, the creator economy, SaaS, veterinary, and health and wellness. Discovery helps us understand the requirements of your market.

Yes. We can join your delivery team or own a defined workstream, with shared documentation and an agreed communication rhythm.

We start with the workflow, available data, and cost of mistakes. We compare an AI approach with simpler alternatives before recommending a solution.

Yes. We scope the data sources, access rules, retrieval quality, and evaluation process before connecting an assistant to company information.

We use representative examples, explicit success criteria, and ongoing checks for reliability, cost, and response quality.

We define approval boundaries with you. Actions that need human review can remain gated while routine steps are automated.

Yes. We identify the smallest useful release that tests your core assumption and gives real users a complete workflow.

Ownership and licensing are set out in the engagement agreement, including any third-party components and the handover process.

Yes. We choose the platform and delivery approach based on your audience, device capabilities, and ongoing maintenance needs.

We can review the current architecture, user journeys, and operational issues, then propose an incremental improvement plan.

Managed hosting can include deployment, monitoring, backups, and renewal tracking. The exact coverage is agreed for each plan.

We plan the migration around dependencies, backups, validation, and a rollback option to reduce disruption.

We track renewal dates and notify the responsible team ahead of expiry. Auto-renewal and client notices depend on your agreement.

Pricing depends on scope, integration complexity, delivery timeline, and support needs. We provide a proposal after understanding those details.

Retainers are available for agreed development, maintenance, or operational work, with clear capacity and response expectations.

The duration depends on the uncertainty and stakeholders involved. We agree on a focused discovery plan and its deliverables before starting.

Yes. We assess the effect on timeline and budget, then agree on the change before committing to additional work.

We hand over documentation and can provide a support plan covering agreed monitoring, maintenance, and improvements.

Use the support channel agreed for your engagement. Include the affected workflow, impact, and any steps that help reproduce the issue.

Emergency coverage and response targets are defined in the service agreement. We will explain the available options before launch.

We can include practical walkthroughs, operating guides, and handover sessions in the delivery plan.